At Best Food Services, we want you to have a great experience every time you order. Please read our refund policy carefully.
1. Eligibility for Refund
You may be eligible for a refund in the following cases:
- Order was not delivered
- Wrong items were delivered
- Food quality was significantly below standard
- Order was cancelled before the vendor accepted it
2. Non-Refundable Cases
Refunds will not be issued for:
- Orders cancelled after the vendor has started preparing
- Incorrect delivery address provided by the customer
- Customer unavailability at the time of delivery
- Change of mind after order is placed
3. How to Request a Refund
Contact us within 24 hours of your order:
- Email: info@bestfoodservices.in
- Phone: +918308000991
- Through the app's Help & Support section
Please provide your order ID and a description of the issue. Photos are helpful for quality complaints.
4. Refund Process
- Approved refunds will be processed within 5–7 business days
- Refunds will be credited to your original payment method or wallet
- Cash on Delivery orders will be refunded to your Best Food Services wallet
5. Partial Refunds
In cases where only part of the order was incorrect or missing, a partial refund may be issued at our discretion.
6. Contact
For any refund queries, reach us at info@bestfoodservices.in or call +918308000991.
Last updated: June 2026